📧 Email Support (Primary Contact)

If you need assistance with your order, please email:

support@tryshrums.com
This is our fastest and preferred method of communication.

📍 Mailing Address / Business Address

Required for Google Merchant Center + Shopify trust compliance
Replace the placeholder below with your actual UPS mailbox address

Shrums Co.

285 Eastern Parkway, Farmingdale, 11735
United States

Important: This address is used for business correspondence and approved returns only.
Please do not mail products back unless our support team provides return instructions.
Unauthorized returns may not be processed.

📝 Contact Form 

(If enabled in your theme or Shopify settings)

If you prefer, you can reach us through our contact form at:
https://tryshrums.com/pages/contact

This form routes directly to our support team for faster processing.

📦 Order Questions

For order updates, tracking issues, or delivery problems, include:

• Full name
   
• Order number
   
• Email used at checkout
   
• Any photos (if reporting damage)
   

This helps us resolve your issue much faster.

🔄 Refunds & Returns

For refund requests, please review our full Refund & Guarantee Policy:
https://tryshrums.com/policies/refund-policy

You must contact us first before sending anything back — unauthorized returns may be rejected.

⚠️ Fraud Prevention Notice

To ensure customer safety and protect against fraudulent refunds or unauthorized chargebacks, we verify all requests using:

• Order history
   
• Tracking information
   
• Photos of product/packaging (when applicable)
   

We always work with honest customers respectfully and fairly.