Shrums Refund & Guarantee Policy
 

Our 60-Day “Feel The Difference” Guarantee

We created Shrums Mushroom Extract Complex to help support clearer focus, calmer days, and an overall better you. We want you to actually feel a difference, not just buy a bottle.

If you’re not satisfied, we offer a 60-day money-back guarantee on eligible orders, with some sensible limits to keep things fair for both honest customers and our small business.

Results vary: Everyone’s body is different and individual results can vary. We don’t promise specific health outcomes, cures, or diagnostic benefits—only that you can try Shrums risk-reduced and get your money back if you’re genuinely not satisfied.

1. Where this policy applies

This Refund & Guarantee Policy applies to:

• Orders placed directly on https://tryshrums.com
   
• Products labeled as Shrums Mushroom Extract Complex (and any future Shrums-branded products, unless otherwise stated)
   
• Personal use only (non-wholesale, non-resale)
   

It does not apply to:

• Purchases made through third-party marketplaces or unauthorized reseller
   
• Wholesale, bulk, or business-to-business orders
   
• Any products clearly marked “final sale” at checkout

2. Guarantee window

• Your 60-day guarantee begins on the date your order is marked “Delivered” by the carrier.
   
• To qualify, you must contact us within 60 days of delivery.
   

After 60 days, we’re unable to offer a refund under the guarantee, except where required by applicable law.

3. One-household / first-time guarantee

Our guarantee is designed for first-time customers testing Shrums, not for long-term free use.

• The 60-day guarantee applies to one order per customer and household (same name, email, payment method, or shipping address).
   
• Multiple refund requests from the same household, under different names or emails, may be declined.
   
• We reserve the right to refuse refunds if we observe patterns of repeated refund or chargeback behavior.
  
   

4. What’s refundable: single bottles vs. bundles

Because Shrums is a consumable supplement, we structure refunds to prevent abuse while still being generous.

Single-bottle orders

If you purchased one bottle of Shrums Mushroom Extract Complex:

• You may receive a full refund of the product price (excluding shipping) if:
  
  • You used the product as directed for a reasonable period (we recommend at least 30 days),
     
  • You feel it didn’t work for you, and
     
  • You contact us within the 60-day window.
     

Multi-bottle / bundle orders

For multi-bottle or bundle orders:

• We will refund up to one (1) opened bottle per product type.
   
• Any additional bottles must be unopened and in resellable condition to be eligible.
   
• If all or most bottles in a bundle have been fully consumed, we may refuse or prorate the refund at our discretion.
  
  Example  - 
  For a 3-bottle bundle, we can refund 1 opened bottle and up to 2 unopened bottles that are returned in good condition. If all 3 bottles are opened and mostly consumed, the guarantee may not apply.
  
   

5. What we may require to approve a refund

To keep the guarantee fair and to prevent fraud, we may ask for:

• Proof of purchase
  
  • Your full name
     
  • Order number
     
  • Email address used at checkout
     
• Honest feedback
  
  • A short explanation of how you used the product (dose, frequency, duration) and why you’re not satisfied
• Proof of product
  Depending on your situation, we may require one or more of the following:
  
  • Clear photos of the bottle(s), label, and lot/batch number
     
  • Photos of any damaged packaging or product
     
  • Confirmation that you have disposed of the product (for safety)
     
  • Return of unopened bottles (see Section 6)
     

If the product returned or shown in photos does not match our product (for example, a different brand, tampered contents, or an empty non-Shrums container), we may decline the refund and may not return the item.

6. Do I need to return the product?

We handle returns on a case-by-case basis:

• For unopened bottles or larger bundles, we may require you to ship the product back to us for a refund.
   
• For single-bottle trials or some opened products, we may simply ask for photos and request that you safely dispose of the product instead of shipping it back.
   

Unless the return is due to a mistake on our part (wrong item sent) or damage in transit, return shipping costs are your responsibility.

Please do not send product back without contacting us first—our support team will give you the correct return address and instructions.

7. Shipping fees, discounts, and taxes

• Original shipping fees (if any) are non-refundable, except when the issue is our fault (wrong item, duplicated shipment, or verified damage in transit).
   
• If you used a discount code, bundle price, or promotion, your refund will be based on the actual amount you paid for the product.
   
• Applicable taxes will be refunded in accordance with local law.

8. Damaged, incorrect, or missing items

We want to fix genuine fulfillment issues quickly and fairly.

Damaged or leaking product

If your order arrives damaged:

• Contact us within 7 days of delivery
   
• Include clear photos of:
  
  
  • The shipping box
     
  • Internal packaging
     
  • The damaged product itself
     

We may offer a replacement or a refund, depending on the situation.

Incorrect item received

If you received the wrong product:

• Contact us within 7 days of delivery with your order details and photos of what you received.
   
• We’ll arrange a replacement or refund and provide instructions for return or disposal, as needed.
   

“Delivered” but not received

If tracking shows “Delivered” but you didn’t receive the package:

1. First check:
   
   
   • With household members
      
   • Around your property (porch, side doors, mailroom, etc.)
      
   • With neighbors and your local post office or carrier
      
2. If still not found, contact us within 7–10 days of the “Delivered” scan.
    

In some cases, we may offer a one-time courtesy reshipment.
However, when the carrier confirms successful delivery to the correct address, we generally cannot issue cash refunds, to prevent abuse of “not received” claims.

9. Chargebacks and payment disputes

We’re always happy to help if there’s a problem with your order. The fastest way to resolve an issue is to email us first.

• If you file a chargeback or payment dispute for a legitimate purchase while keeping the product, this may be treated as fraudulent activity.
   
• We reserve the right to:
  
  • Deny future purchases,
     
  • Decline further refunds or replacements, and
     
  • Block accounts, addresses, or payment methods associated with abusive behavior.
     

10. Non-refundable situations

Except where prohibited by law, the guarantee does not apply and refunds may be denied when:

• The request is made after the 60-day guarantee window
   
• You cannot provide sufficient proof of purchase
   
• The product was purchased from an unauthorized reseller or marketplace
   
• Products are:
  
  
  • Fully consumed well beyond a reasonable trial amount
     
  • Returned in obviously altered, tampered, or unsafe condition
• We observe patterns of:
  
  
  • Repeated refund requests across multiple orders
     
  • Multiple “not received” claims to the same address while carriers confirm delivery
     
  • Multiple disputes or chargebacks for legitimate orders
     

We also may not refund digital products, gift cards, or promotional items if and when we offer them, unless required by law.

11. How to request a refund or report an issue

To request a refund or report a problem with your order, please contact us at:

• Email: Support@tryshrums.com
   
• Subject line: “Refund Request – Order #[#]” or “Order Issue – Order #[#]”
   

Include:

1. Your full name
    
2. Order number
    
3. Email used at checkout
    
4. A brief description of the issue
    
5. Any relevant photos (product, packaging, damage, etc.)
    

We aim to respond within 2–3 business days.

Once a refund is approved, it is typically processed back to your original payment method within 5–10 business days, depending on your bank or card issuer.

12. Compliance & changes to this policy

We strive to keep this policy:

• Clear and easy to find on our website
   
• Consistent with the information we provide to platforms such as Google Merchant Center and other advertising partners
   
• In line with applicable consumer-protection and e-commerce laws in the regions where we sell
   

We may update this Refund & Guarantee Policy from time to time. The version posted on this page at the time of your purchase is the version that applies to that order, unless a more protective version is required by law.